Privacy Policy
Our Commitment To Privacy
Welcome to TeleosMedia. Your privacy is critically important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Your privacy is important to Teleos Media Services (“TELEOS”, “our”, “we”, or “us”). We provide this privacy policy (“Policy”) to help you understand what information we collect and how it is used. This Policy explains our practices and the choices you can make about the way your information is collected and used. This Policy covers TELEOS’s consumer-facing operations in the United States and applies to personal information TELEOS collects in various contexts including when you visit one of TELEOS’s websites at teleosmedia.com (“site”), engage with TELEOS via social media, or participate in TELEOS’s programs or events.
“Personal information” is any information that identifies or reasonably could be linked to a particular person. It includes things like email addresses, phone numbers, mailing addresses, payment card information, account numbers, and government-issued identification numbers. These are just examples and there are many other types of information that would be considered personal information.
Note: TELEOS’s site may contain links to external websites and social media pages. Teleos does not assume responsibility and is not liable for the privacy practices of any external websites linked from our site. It is best practice to consult the privacy policy of any websites you visit.
Quick Links:
- Notice of Monitoring
- Information TELEOS Collects and Purpose for Collection
- Cookie Policy
- Disclosure of Personal Information
- De-Identified Data
- Your Choices with Respect to Marketing Communications
- Your Privacy Rights
- Retention of Personal Information
- Financial Incentive/ Bona Fide Loyalty Program
- Children’s Privacy
- Security of Your Personal Information
- Links to Third-Party Sites
- Applicable Law
- Updates to this Privacy Policy
- How to Contact Us
- California Personal Information Chart
(1) Notice of Monitoring
Please note that if you use the chat function on our site, all information you send and receive will be recorded. If you do not wish for us to record this information, please do not use the chat function on our website. By using our chat function you consent to TELEOS monitoring all communications.
(2) Information TELEOS Collects and Purpose for Collection
Information You Provide
We collect personal information directly from you when you provide it to us (for example, from forms you complete or information you submit when you purchase products or services, or when you call Customer Service for assistance with a product). This information is collected for a number of purposes, as described in more detail below.
Performing Services
- Communicate with You: To provide you about the services which we provide, or otherwise communicate with you via email or by phone regarding your account, purchases, or service requests, we may collect account information which may include your name, product information, and company contact information (email, mailing and/or billing address, phone number and other information relevant to your products or inquiries).
- Product Registration: In addition to your name contact information, we collect product information from you if you choose to register your product with us for purposes of warranty or customer service communications. When you register a product with us, we collect product type, model number, purchase date, first and last name, email address, mailing address, country, location of purchase, information about how the product will be used, gender, age group, and communications preferences.
- Processing Orders: When you place an order with us, you provide information the transaction which may include your name and corporate contact information phone number, address, and company name.
- Process Parts Requests or Repairs: To facilitate your service request or request for parts, we may collect your name, product type, model number, mailing address, order number, warranty information, and other information to facilitate your request for parts or repair at one of our facilities.
Market and Promote TELEOS Products
- Marketing Communications: TELEOS uses personal information to market and promote its products and service including for the purpose of: sending marketing, advertising, and promotional communications by email, text message or mail, or sending information about events that may be of interest to you. We collect your name, mobile number, mailing address, email and communication preferences.
- Events and Trade Shows: TELEOS may collect personal information from you when you engage with us at events and trade shows, including your name, company information, email address and phone number.
(4) Disclosure of Personal Information
TELEOS may disclose your personal information in certain circumstances, as described below:
Service Providers
TELEOS works with other companies to perform services on its behalf. These services include marketing, hosting, fraud detection, customer service, and data analysis. Service providers may collect or receive your personal information to provide these services.
Business Partners
TELEOS collaborates with third-party businesses to provide professional services, such as legal, accounting, or consulting services. Personal information may also be disclosed to protect the rights and safety of TELEOS, its employees, and customers.
Third-Party Cookies
TELEOS allows third-parties to place advertising and analytics cookies on its website. These cookies are governed by the privacy policies of the respective third parties.
As Legally Required
TELEOS may disclose personal information in response to warrants, subpoenas, court orders, or to comply with applicable laws and regulations.
(5) De-Identified Data
"De-identified Data" means information that cannot reasonably be used to infer information about, or otherwise be linked to a particular data subject. TELEOS may de-identify and aggregate data for its business purposes, including but not limited to, to improve the products and features of its Services, to maintain the security and integrity of its systems, for analytics, and other legitimate business purposes. Where we process De-identified Data, we commit to maintain and use the information in de-identified form and not attempt to reidentify the information, except where permitted by law. We may disclose De-identified Data to third parties who commit themselves to maintaining these same standards for any business purpose.
(6) Your Choices with Respect to Marketing Communications
Email Opt-Out:
If you do not want to receive marketing or promotional emails from TELEOS, please click on the “unsubscribe” link at the end of one of our emails. You will be taken to a website where you can opt-out of future marketing emails. Please note that this will not opt you out of receiving transactional emails from us, such as order confirmations or shipment tracking information.
Text Opt-Out:
You can opt-out of receiving text messages from us at any time by replying to a text with the words “STOP,” “UNSUBSCRIBE,” or “END.”
Additional Information for California Residents:
Shine the Light Notice:
California residents also have the additional rights regarding disclosure of your personal information to third parties for their own direct marketing purposes. We do not share “personal information” as defined by California’s “Shine the Light” law with non-Affiliate third parties for their direct marketing purposes absent your consent. If you are a California resident, you may request information about our compliance with the Shine the Light law and/or withdraw previously given consent to sharing with non-Affiliate third parties for their direct marketing purposes by contacting using the methods in the Submission of Requests section below. Please note that we are only required to respond to one request per customer each year, and we are not required to respond to requests made by means other than through the provided in the How to Contact Us section below.
(7) Your Privacy Rights
This section applies to residents of California.
If you are a resident of California, you may have the right to make certain requests related to your personal information, in accordance with the California Consumer Rights Act of 2018 (as amended by the California Privacy Rights Act of 2020, and collectively “CCPA”). Below we have outlined the specific rights which California residents may request, and how to make requests related to your personal information. This section provides additional information about the types of requests you may request, describes each right and explains how to make a request.
Right to access: The right for a consumer to access from a business/data controller the information or categories of information collected about a consumer, the information or categories of information shared with third parties, or the specific third parties or categories of third parties to which the information was sold or shared.
Right to correct: The right for a consumer to request that incorrect or outdated personal information be corrected but not deleted.
Right to delete: The right for a consumer to request deletion of personal information about the consumer under certain conditions.
Right to opt-out of certain processing: The right for a consumer to restrict a business’s ability to process personal information about the consumer, such as the use of sensitive data, cross-context behavioral advertising and sharing personal information with third parties.
Right to portability: The right for a consumer to request personal information about the consumer be disclosed in a common file format.
Right to opt-out of sales: The right for a consumer to opt out of the sale of personal information about the consumer to third parties.
Right against automated decision making: A prohibition against a business making decisions about a consumer based solely on an automated process without human input. We do not use automated decision-making.
In addition, TELEOS will not treat a consumer who exercises their privacy rights differently than a consumer who does not exercise a right.
Submitting a Privacy Rights Request
Submission of Requests:
If you are a resident of a state which grants consumers rights, you may submit a request to exercise a privacy right by emailing us at TELEOS@TELEOSdisplays.com.
Please include your name, company, and email address with the right you would like to request in your email. You may also use the ”Do Not Sell or Share My Personal Information” link located in the footer of our site to opt out of the sale or sharing of personal information and manage your cookie preferences.
Verifying Your Identity:
To protect your privacy and security, we will take reasonable steps to verify your identity before providing your personal information, altering your personal information, or deleting your information. Only you or someone legally authorized to act on your behalf may make a request related to your personal information. For example, if you make a request, we will ask you to confirm your name, email address, or other information we have in our records to verify your identity.
Requests from Authorized Agents:
You may designate an authorized agent to make a request for you. If you designate an authorized agent to make a request on your behalf, we may require you to verify your identity and provide the authorized agent’s identity and contact information to us. If you have authorized someone else to make a request on your behalf, they can submit your request through the one of the methods described above. Please note, your authorized agent will be asked to provide a power of attorney or other authorization form when they submit a request on your behalf.
Response to Requests:
We will confirm receipt of your request within 10 business days of receipt and generally will respond to your request within 30 days of receipt. If we need more time to respond, we will inform you of the reason and we may take up to an additional 30 days to respond.
You will not have to pay a fee to access your personal information or to exercise any of the other rights. However, we may charge a reasonable fee if your request is repetitive or excessive; alternatively, we may refuse to comply with your request in these circumstances.
Legal Categories of Personal Information
The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively “CCPA”) requires us to tell you about the “legal categories” of personal information we have collected or received, disclosed, shared or sold, the sources of personal information, and categories of third parties to whom we have disclosed or sold personal information in the past twelve (12) months. To do this, we have put together a table which summarizes the information we have provided in this Notice to make things easier to understand, which includes:
- The legal category of personal information and the definition for each category,
- The source from which your personal information is collected,
- The business purpose for processing your personal information,
- The categories of third parties to whom we share or sell personal information.
This section summarizes how TELEOS processes Personal Information in accordance with California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA”). The terms used in this section shall have the same meanings as given to them under the CCPA.
In the last 12 months, we have collected or received, disclosed, shared or sold the following categories of Personal Information:
| Legal Category | Source(s) | Purpose for Collection | Categories of Third Parties to Whom We Disclosed for a Business Purpose | Categories of Third Parties to Whom We Shared or Sold |
|---|---|---|---|---|
| A. Identifiers | - Directly from You - Automatically from your Browser or Device - From Third Parties | - Performing Services - Market and Promote TELEOS Products - Improve or Develop Products or Services - Personalize Your Preferences - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates - Business Partners - As Legally Required | - Advertisers and marketing partners - Third Parties - Data analytics providers - Social media platforms |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, marital status, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. | - Directly from You - From Third Parties | - Performing Services - Market and Promote TELEOS Products - Improve or Develop Products or Services - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates - Business Partners - As Legally Required | - Not Sold |
| C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | - From Third Parties | - Perform Services - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates - Business Partners - As Legally Required | - Not Sold |
| D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | - Directly from You - Automatically from Your Browser or Device - From Third Parties | - Performing Services - Personalizing Your Experience - Market and Promote TELEOS Products - Improve Our Products or Services - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates - Business Partners - As Legally Required | - Not Sold |
| E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as DNA data, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | Not Collected | |||
| F. Internet or other similar network activity. Browsing history, search history, information on an employee's interaction with a website, application, or advertisement. | - Automatically from Your Browser or Device - From Third Parties | - Personalize Your Experience - Market and Promote TELEOS Products - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates | - Advertisers and marketing partners - Third Parties - Data analytics providers - Social media platforms |
| G. Geolocation data. Data that can identify a consumer's physical location or movements. | - Automatically from Your Browser or Device - From Third Parties | - Performing Services - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates | - Advertisers and marketing partners - Third Parties - Data analytics providers - Social media platforms |
| H. Sensory data. Audio, electronic, visual, olfactory, or similar information. | - Directly from You | - Improve or Develop Products or Services - Market and Promote TELEOS Products - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates | - Not Sold |
| I. Professional or employment-related information. Current or past job history or performance evaluations. | Not Collected | |||
| J. Education information as defined by the Family Education Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99). Information that is not publicly available maintained by an education agency or institution related directly to a student. | Not Collected | |||
| K. Inferences drawn from other personal information. Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | - Automatically from Your Device or Browser - From Third Parties | - Market and Promote TELEOS Products - Improve or Develop Products or Services - Personalizing Your Experience - Prevent and Detect Fraud or Other Security Incidents - Operate Its Business - Comply with Legal Obligations - Business Transactions | - Service Providers - Corporate Affiliates | - Advertisers and marketing partners - Third Parties - Data analytics providers - Social media platforms |
| L. Sensitive Personal Information. Personal information that reveals a consumer's: Social Security number, driver's license number, state identification card number, or passport number; a consumer's account log-in, financial account, debit card, or credit card number in combination with any security or access code, password, or credentials allowing access to an account; precise geolocation; racial or ethnic origin, religious or philosophical beliefs, or union membership; the contents of a consumer's mail, email, and text messages (not business related); genetic data; biometric data used to uniquely identify a consumer; health data; or data related to sex life or sexual orientation. |
(8) Retention of Personal Information
Teleos retains personal information for as long as the personal information is needed to comply with its legal, accounting, and regulatory obligations, to provide warranty service for products under warranty, and to protect TELEOS in the event of a legal claim or dispute. Personal information generally will be destroyed, deleted, or anonymized seven years after the year in which it was collected unless a valid request to delete the personal information is received before then (in which case it may be deleted earlier) or TELEOS has a valid reason to retain the information (for example, if there is an ongoing legal dispute that precludes TELEOS from deleting the information).
(9) Children’s Privacy
Our website is not aimed at or intended for children. TELEOS does not knowingly collect, receive, disclose, sell or share information from children under the age of 16. If we learn that we have inadvertently collected personal information relating to a child under the age of 16, we will delete that information from our records. If you believe we might have any information from or about a child under age 16, please let us know using one of the methods in the How to Contact Us section.
(10) Security of Your Personal Information
TELEOS has implemented and maintains reasonable physical, technical, and organizational safeguards to protect your personal information from unauthorized access, acquisition, or disclosure, alteration, or destruction. Although we strive to keep your personal information secure, no safeguards can be guaranteed to be completely secure, so you should exercise caution when transferring personal information over the internet.
TELEOS’s website, emails, or other materials may contain links or references to websites that are operated by other entities. Please note that when you visit other websites, you will be subject to the privacy practices and policies of the other site, which may be different from TELEOS’s practices. Please review the privacy notices for other sites you visit. TELEOS is not responsible for the content, technology, security, or practices of other websites.
(11) Information for International Website Users
TELEOS’s operations are in the United States and are directed to customers in the United States and Canada. By continuing to use our site, you consent to the transfer of your personal information to the United States and the processing of your personal information consistent with this Policy. Where we do not have your consent to process your personal information, we do so based on our legitimate business interests, or to perform our obligations under a contract. The laws of the United States apply to the personal information transferred to the United States, including laws that may permit or require disclosing that information to the government, courts and law enforcement. You can withdraw your consent to the processing of your personal information by contacting us using one of the methods provided below.
(12) Updates to this Privacy Policy
TELEOS reserves the right to make changes to this Policy by posting an updated Policy on this website. Changes are effective immediately upon posting or upon a later effective date if one is indicated. You should review this Policy periodically to understand our current practices.
(13) How to Contact Us
If you have questions or concerns about TELEOS’s privacy practices, please email us at teleosmedia.com